Privacy Policy
Privacy Policy
iHeal Collective
Last updated: November 29, 2025
We respect your privacy and are committed to protecting it. This policy clearly explains what information we collect, how we use it, and how we keep it safe when you visit https://www.ihealcollective.com or shop with us.
1. Information We Collect
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Personal details you provide: name, shipping and billing address, email address, and phone number when you place an order, create an account, or contact us.
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Payment information: card details are processed securely by Stripe, PayPal, or Wix Payments – we never see or store your full card number.
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Order and communication data: what you purchase, order history, shipping tracking, support messages, and any emails or form submissions.
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Technical data: IP address, browser type, device information, and pages visited – collected automatically through essential cookies and Wix Analytics (all anonymized).
2. How We Use Your Information
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Process and ship your orders (including refunds and tracking)
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Send order confirmations, shipping updates, and reply to your messages
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Occasionally send marketing emails about new products, restocks, or exclusive discounts (always with a one-click unsubscribe)
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Improve our website, products, and your overall experience
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Prevent fraud and meet legal requirements
3. Cookies & Tracking
We only use essential cookies so the cart and checkout work properly. Wix Analytics collects anonymous usage data (similar to Google Analytics) to help us improve the site. You can disable non-essential cookies anytime in your browser settings.
4. Third-Party Sharing
We only share your information with trusted partners who help run the store:
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Wix (hosting and checkout)
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Stripe and PayPal (secure payment processing – PCI-DSS compliant)
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Shipping carriers (USPS, UPS, DHL)
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Klaviyo or Mailchimp (marketing emails – only if you opt in)
We never sell your personal data to anyone.
5. Data Security
All transactions are protected with bank-level SSL/TLS encryption. We follow strict PCI-DSS standards and limit internal access to your information on a need-to-know basis.
6. Your Rights (GDPR, CCPA, and beyond)
You can always:
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View, update, or delete your personal data
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Unsubscribe from marketing emails instantly
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Request a full copy or complete deletion of your data
Just email support@ihealcollective.com – we’ll respond within 30 days (usually much faster).
7. Children’s Privacy
Our site and products are not intended for anyone under 18. We do not knowingly collect information from children.
8. Changes to This Policy
If we update this policy, the new version will be posted here with an updated “Last updated” date.
9. Questions?
We’re happy to help. Reach out anytime:
Thank you for trusting iHeal Collective.
iHeal Collective
https://www.ihealcollective.com